Terms & Conditions

Introduction & Acceptance of Terms

Welcome to CoreNex InfoTech ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your access to and use of all services provided by CoreNex InfoTech through our website corenexinfotech.com and through any direct agreements entered into between us and you ("Client", "you", "your").

By engaging our services — whether through a formal agreement, email confirmation, purchase order, advance payment, or any other written or verbal confirmation — you agree to be legally bound by these Terms. If you do not agree, please refrain from engaging our services.

Services Offered

CoreNex InfoTech is a full-service technology solutions company offering the following services:

• Website Development: Design and development of custom websites including landing pages, business websites, e-commerce platforms, blogs, and corporate portals using React, Next.js, WordPress, and others as mutually agreed.
• Android App Development: Native and hybrid Android application development using Java, Kotlin, Flutter, or React Native.
• iOS App Development: Native and cross-platform iOS application development using Swift, Objective-C, Flutter, or React Native.
• Website Maintenance & Support: Ongoing technical maintenance including bug fixes, security patches, content updates, and performance optimization.
• App Maintenance & Updates: Post-launch support including OS compatibility updates, feature enhancements, performance tuning, and crash fixing.
• UI/UX Design: Wireframing, prototyping, and visual design for web and mobile applications.
• API Development & Integration: Development of RESTful or GraphQL APIs and integration with third-party services such as payment gateways, CRMs, and social media platforms.
• Domain & Hosting Assistance: Guidance and setup support for domain registration and web hosting configurations.
• SEO & Performance Optimization: Technical SEO setup, speed optimization, and Core Web Vitals improvement as an add-on service.

The exact scope of services, deliverables, and timelines for each engagement will be defined in a separate Project Proposal, Statement of Work (SOW), or Service Agreement mutually agreed upon by both parties.

Client Responsibilities

To ensure timely and quality delivery of services, the Client agrees to:

• Provide complete, accurate, and timely information, content, credentials, and feedback required for project execution.
• Designate a single point of contact or project coordinator who has authority to provide approvals and make binding decisions on behalf of the Client.
• Review and respond to deliverables, mockups, and demos within the agreed turnaround time (typically 3–5 business days unless otherwise agreed in writing).
• Ensure all content, images, logos, and materials provided to CoreNex InfoTech are owned by the Client or are properly licensed for use.
• Make timely payments as per the agreed payment schedule.
• Provide access to necessary platforms, servers, CMS systems, or third-party accounts required for project execution.
• Not request CoreNex InfoTech to develop or integrate any content or functionality that is unlawful, obscene, defamatory, or violates any applicable law.
• Maintain the security and confidentiality of all credentials after handover.
• Ensure compliance with all applicable privacy and data protection laws relating to user data collected through the project.

Project Scope & Change Requests

All projects are executed based on the scope defined in the initial proposal or Statement of Work (SOW). Any changes to the agreed scope — including addition of features, design revisions beyond the agreed number, change in technology stack, or modifications to finalized designs — will be treated as Change Requests (CRs).

• Each Change Request will be evaluated and a separate cost and timeline estimate will be provided to the Client in writing.
• No change request will be implemented without written approval and advance payment (if applicable) from the Client.
• Minor revisions within the original scope (typically up to 2 revision rounds for design) are included. Major revisions or scope additions are chargeable.
• Changes requested after final delivery or during live deployment may incur additional charges and separate timelines.

Payment Terms & Refund Policy

Unless otherwise agreed in writing, our standard payment structure is as follows:

• All invoices must be cleared within 7 calendar days of issuance unless otherwise agreed in writing.
• Delayed payments may attract a late fee of 2% per month on the outstanding amount.
• CoreNex InfoTech reserves the right to suspend project work or access to deliverables until all outstanding invoices are cleared.

Refund Policy:

• The advance payment is non-refundable once work has commenced, as it covers initial planning, design, and resource allocation costs.
• If CoreNex InfoTech is unable to complete an agreed project due to reasons solely attributable to us, a proportional refund will be issued after deducting the value of work completed.
• No refunds are applicable for completed milestones or Client-approved deliverables.
• Refunds, if applicable, will be processed within 15–30 business days.

Intellectual Property Rights

• Upon receipt of full and final payment, the Client shall own the final deliverables (website, app, design files) developed specifically for their project.
• CoreNex InfoTech retains ownership of all underlying frameworks, libraries, tools, pre-existing code components, reusable modules, and development methodologies. These may be reused in other client projects.
• Open-source components used in development are governed by their respective open-source licenses. CoreNex InfoTech will disclose significant open-source components upon request.
• CoreNex InfoTech reserves the right to display completed work in its portfolio, case studies, or marketing materials unless the Client explicitly requests confidentiality in writing prior to project commencement.
• Source code, design files, credentials, and project assets shall be handed over only after full and final payment is received.
• Unless otherwise agreed in writing, domains, hosting accounts, and third-party subscriptions purchased in the Client's name shall remain the property of the Client.

Confidentiality

Both parties agree to maintain strict confidentiality regarding each other's business information, trade secrets, technical details, pricing structures, client data, and any other information designated as confidential.

• CoreNex InfoTech will not disclose the Client's project details, credentials, or sensitive information to third parties without written consent, except as required by law.
• This obligation of confidentiality shall survive the termination of the service engagement for a period of 2 years.
• A separate Non-Disclosure Agreement (NDA) can be executed if the Client requires, before project discussions begin.

Delivery, Timelines & Delays

Project timelines are mutually agreed upon at the start of the engagement and documented in the SOW or proposal.

• Timelines are estimates and are subject to change based on project complexity, Client feedback delays, scope changes, or unforeseen technical challenges.
• CoreNex InfoTech will communicate any expected delays proactively and provide a revised timeline in writing.
• If delays are caused by the Client, the original timeline will be adjusted accordingly, and CoreNex InfoTech shall not be held in breach of contract.
• Force majeure events — including natural disasters, internet outages, government restrictions, or other events beyond our reasonable control — shall excuse both parties from their obligations for the duration of such events.
• If the Client remains unresponsive for more than 30 consecutive days, the project may be placed on hold and additional charges may apply for reactivation.
• Deliverables shall be deemed accepted if no written feedback is received within 7 business days of submission.

Warranty & Post-Delivery Support

• CoreNex InfoTech provides a 30-day bug-fix warranty on all completed projects, counted from the date of final delivery or launch, whichever is earlier.
• This warranty covers bugs and defects in the delivered code that result from our development. It does not cover issues arising from third-party service outages, Client-made modifications, server configuration issues, or new feature requests.
• Post-warranty support, updates, or new feature additions will be provided under a separate paid maintenance or support plan.
• CoreNex InfoTech does not guarantee 100% uptime or error-free performance of websites or apps, as these are subject to hosting, network, and device conditions outside our control.
• The Client is responsible for maintaining independent backups unless backup services are specifically included in a maintenance agreement.
• CoreNex InfoTech shall not be liable for hosting failures, server downtime, email disruptions, malware attacks, or data loss occurring after deployment.

Limitation of Liability

To the maximum extent permitted by applicable law:

• CoreNex InfoTech's total cumulative liability to the Client under any engagement shall not exceed the total fees paid by the Client for that specific project in the immediately preceding 3 months.
• CoreNex InfoTech shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, loss of business, or reputational harm.
• CoreNex InfoTech is not responsible for any security breaches, data loss, or hacking incidents on Client-managed servers or hosting environments.
• CoreNex InfoTech is not liable for the commercial outcome or business success of any product developed, as business results depend on many factors outside our control.
• CoreNex InfoTech does not guarantee revenue, sales, user growth, search rankings, funding, or commercial performance.
• CoreNex InfoTech does not guarantee approval of applications by Google Play Store, Apple App Store, or any third-party marketplace.

Termination of Services

• Termination by Client: The Client may terminate the engagement with a written notice of 15 days. Payment for all work completed up to the termination date will be due and payable in full.
• Termination by CoreNex InfoTech: We reserve the right to terminate services if the Client fails to make timely payments, repeatedly violates these Terms, or requests unlawful work. Work completed up to the date of termination must be paid for.
• Upon termination, each party shall return or securely destroy the other party's confidential materials within 15 days.
• Clauses related to payment, confidentiality, intellectual property, and limitation of liability shall survive termination.

Third-Party Services & Tools

Many projects require integration with third-party platforms and services. The Client acknowledges that:

• Third-party services (payment gateways, Google APIs, Firebase, AWS, Razorpay, etc.) are governed by their own terms, pricing, and availability.
• CoreNex InfoTech is not responsible for downtime, pricing changes, policy changes, or discontinuation of third-party services.
• Any additional costs incurred for third-party licenses, APIs, or subscriptions required for the project are the Client's responsibility unless explicitly included in the project quote.
• CoreNex InfoTech will recommend best-fit tools but the final selection is subject to Client approval.
• CoreNex InfoTech does not guarantee specific search engine rankings, traffic volumes, leads, or conversion results.

Dispute Resolution

• Both parties agree to first attempt to resolve any disputes amicably through good-faith negotiations within 30 days of written notice of the dispute.
• If unresolved, disputes shall be submitted to arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The venue of arbitration shall be New Delhi, India.
• These Terms are governed by and construed in accordance with the laws of India. The courts of New Delhi shall have exclusive jurisdiction for any matters not subject to arbitration.

Amendments to Terms

CoreNex InfoTech reserves the right to modify these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after such changes constitutes your acceptance of the revised Terms.

For ongoing contracts, existing agreed terms will remain in effect for the duration of that contract unless both parties agree otherwise in writing.